Shipping policy

All orders ship from our atelier in Koh Phangan, Thailand, hand-packed within 1-3 business days. Each piece is wrapped with care and includes a personal note from Elena.

As an extra measure to make sure you receive the right item in the right condition, we record a short video of your piece at the moment of packing and can send it to you on request.

Shipping rates

Thailand

  • Free shipping on all orders within Thailand
  • Delivery in 1-3 business days via Flash Express, Kerry or Thai Post

Europe and rest of the world

  • €40 flat rate on orders under €300
  • Free shipping on orders €300 and up
  • Delivery in 3-7 business days via UPS Worldwide Express
  • Available to all 223 countries we ship to

Local currency equivalents (USD, GBP, ILS, AED and others) are calculated automatically at checkout based on the day's exchange rate.

Customs, duties and taxes

European Union customers: your order may be subject to local VAT and import duty at delivery for shipments above €150. These charges follow your country's standard import rules and are not collected by us at checkout.

Customers in the United States, United Kingdom, Australia, Israel, United Arab Emirates and elsewhere: local import duties and taxes may apply at delivery according to your country's rules. These charges are the responsibility of the buyer.

We ship under transparent commercial invoices — your package will always be declared at its true value.

Tracking

Once your order ships, you will receive a tracking number by email. For WhatsApp tracking updates, mention your preference at checkout or message us at +66 95 413 3361.

Address accuracy

Please double-check your address at checkout. If the address you provide is incorrect, we are not responsible for reshipment costs or reimbursement.

Customs delays

International packages may occasionally be held at customs for 2-5 additional business days. This is normal and outside our control. If your package shows no movement for more than 10 days, please write to us — we will personally follow up with UPS on your behalf.

Questions

Email info.bestplannoplan@gmail.com or WhatsApp +66 95 413 3361. Elena and the team usually reply within 24 hours.